Privacy Policy
Last updated: January 2026
Introduction
PlantGuard Diagnostics ("we," "us," "our," or "Company") operates the website ipfachile.com and provides plant delivery diagnostics and logistics assessment services to property owners in Alexandria, Egypt and beyond. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit diagnostic inquiries, request consultations, or otherwise interact with our services.
We are committed to protecting your privacy and ensuring you have a positive experience on our platform. Please read this policy carefully. If you do not agree with our practices, please do not use our services.
Information We Collect
We collect information in several ways to provide and improve our diagnostic and logistics services:
Contact and Inquiry Information
When you submit a diagnostic inquiry, request a consultation, or contact us through our website, we collect information you voluntarily provide, including:
- Your name and contact details (email address and phone number)
- Property address or location details relevant to your plant delivery issue
- Description of the problem (damaged plants, failed delivery attempts, access issues)
- Photographs or documentation of plant damage or delivery failures
- Preferred method of contact and communication preferences
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on each page
- Referral source (how you arrived at our site)
- Device type and screen resolution
- General geographic location (city/country level)
Cookies and Similar Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and analyze how visitors use our site. These may include:
- Essential cookies: Required for site functionality, security, and basic navigation
- Analytics cookies: Help us understand visitor behavior and improve our diagnostic content and services
- Preference cookies: Remember your choices and settings
Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing diagnostic services: To assess plant damage, analyze delivery failures, and identify root causes of transport problems
- Responding to inquiries: To answer your questions, provide consultations, and offer tailored solutions
- Service improvement: To enhance our diagnostic methods, refine our protective recommendations, and develop new service offerings
- Communication: To send you updates about your inquiry, service recommendations, and relevant information about our offerings
- Analytics and research: To analyze trends in plant delivery failures, understand common access issues, and document protective practices
- Legal compliance: To comply with applicable laws, regulations, and legal processes in Egypt and other jurisdictions
- Security and fraud prevention: To protect against unauthorized access, misuse, and other security threats
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
Service Providers and Processors
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, and serving you. These may include hosting providers, email service providers, analytics platforms, and logistics partners. All service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality and security of your data.
Legal Requirements
We may disclose your information if required by law, court order, government request, or to protect the rights, privacy, safety, or property of PlantGuard Diagnostics, our users, or the public.
Business Transfers
If PlantGuard Diagnostics is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. Specifically:
- Diagnostic inquiry information is retained for the duration of the service engagement and for a reasonable period thereafter to support follow-up consultations and service quality assurance
- Contact information may be retained to send you relevant service updates and communications, unless you opt out
- Analytics data is typically retained for 12–24 months to identify trends and improve our services
- Information required by law is retained for the period mandated by applicable regulations in Egypt and other relevant jurisdictions
You may request deletion of your personal information at any time, subject to legal and operational requirements. We will honor such requests unless we are required to retain the information for legal, regulatory, or legitimate business purposes.
Your Rights and Choices
Depending on your location and applicable data protection laws, you may have the following rights:
- Right to access: You may request a copy of the personal information we hold about you
- Right to correction: You may request that we correct inaccurate or incomplete information
- Right to deletion: You may request deletion of your personal information, subject to legal and operational constraints
- Right to opt-out: You may opt out of receiving marketing communications and non-essential service updates
- Right to data portability: You may request your information in a portable format suitable for transfer to another service provider
- Right to restrict processing: You may request that we limit how we use your information in certain circumstances
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Security of Your Information
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmitted over the internet
- Restricted access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure storage of sensitive data
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You use our services at your own risk, and you are responsible for maintaining the confidentiality of any passwords or account credentials.
Third-Party Links and Services
Our website may contain links to third-party websites, applications, and services that are not operated by PlantGuard Diagnostics. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services before providing your information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
PlantGuard Diagnostics is based in Alexandria, Egypt. If you are accessing our services from outside Egypt, your information may be transferred to, stored in, and processed in Egypt and other countries where we or our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your home country.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:
PlantGuard Diagnostics
Alexandria, Egypt
Email: hello@ipfachile.com
Phone: +20 10 3770 2112
We will respond to your inquiry within 14 business days or as required by applicable law.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law principles. Any disputes arising out of or relating to this policy or our privacy practices shall be subject to the exclusive jurisdiction of the courts in Alexandria, Egypt.